TERMS OF SALE

 

 

 

 

INTRODUCTION

 

The www.berenice.net website is the property of the Company Berenice in its entirety, and in all rights. It is an e-commerce merchant and informative site with presentation of our collections. Reproduction in whole or small part is always subject to the permission of the owners. However, hypertext links to the site are permitted.  

 

TERMS ACCEPTANCE

 

The customer acknowledges having read, at the time of ordering the special conditions of sale stated on this screen and expressly accept them without reservation .

These general conditions of sale govern the contractual relationship between Berenice and her client, both parties accept. These terms and conditions shall prevail over all other conditions contained in any other document, unless prior express written consent.

The site allows Berenice to sell most of its products (see below" Products " ) to customers as a consumer, being older than 18 years and have full legal capacity .

These Terms and Conditions govern the relationship between the company and Berenice customers wishing to purchase or browse the website .

Any order for a product offered on the site implies full acceptance by the customer to these terms.

In case of modification of these general conditions of sale, the general conditions of sale are those in effect on the date of the order.

 

 

PRODUCTS

 

The photographs illustrating the products accurately represent the products delivered, and enter the contractual field. However the customer is fully aware that the images, photos and colors of the items may not exactly match the actual colors in the effect of the Internet browser of the screen used . If errors are introduced Berenice responsibility may be engaged on visual standard that does not take into account the characteristics associated with web browsers and media hightec specific . The majority of products offered to its customers by Berenice are available in our warehouse and shops.

 

 

ORDER

 

The automatic registration systems are considered as proof of the validity, content and date of the order.

Berenice confirms the acceptance of the customer's order by mail. The sale will be concluded only after confirmation and payment of the order. Berenice reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information given by the purchaser when making an order is this: if an error in the address of the recipient, the seller can not be held responsible for failure in which it could deliver product.

We reserve the right to refuse an order for a legitimate reason, such as in the following cases:

 

• The item ordered is not in stock.

• We have not been able to obtain authorization for payment.

• An error has been identified in the product information, including with regard to price and promotion.

• If we suspect fraudulent activity.

 

Berenice is committed to fulfill orders received within the limit of stocks available in the event of unavailability and to inform the customer by any means whatsoever. The Customer may , cancel the order and get a refund, if applicable, any amounts already paid.

 

 

DELIVERY

 

Delivery will be made by La Poste Chronopost . Shipments are made within 48 hours after the preparation of your order through our service.

In promotion period, the www.berenice.net site must deal with a number of very important orders , extending the time limits of preparation. Delivery can , be of the order of 12 business days in some cases.

Delivery is made directly to the addresses or, in his absence, another person authorized by the customer. The possible delays do not entitle the buyer to claim damages. After order confirmation, Berenice agrees to post all the items ordered by the purchaser within a maximum period of 12 days.

Please note that all orders are shipped from France.

In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of goods, customs duty, value added tax and other taxes due under the laws of the country receiving the command.

All orders placed on the www.berenice.net are for the personal use of customers. Customers or recipients of the products are strictly forbidden to sell partially or completely their orders. Berenice can be held responsible if the payment of taxes was not made ​​by the customer.

In case of defects, the buyer has the right to return under the conditions provided in this document.

Are considered force majeure releasing the seller from its obligation to deliver: war, riot, fire, strikes, accidents, weather events .

Always check your parcel on arrival. If you want to make reservations with the carrier in case of absence or damaged, you can contact the customer service Chronopost to +33 09 69391391 or contact us at +33 01.57.14.73.03

For reasons of availability, an order can be delivered several times to the customer (partial shipment) . The customer only pays for one delivery. If the customer wishes 2 places of delivery, he spent two orders, with delivery charge.

Delivery can not be made on the eshop for England, Turkey, Switzerland.

 

 

REFUND

 

The essential characteristics of the products are presented on Berenice.net in each product profil. The Client is fully aware that images, photos and colors of the items offered for sale may not exactly match the actual colors under the effect of the Internet browser and screen used .

The customer, if not satisfied, has a period of fifteen days from the date of shipment to return it and get a refund. This period includes the legal withdrawal period of seven days provided for in Articles L121 -20 and following of the Consumer Code.

The item must be returned in perfect condition, in its original packaging and accompanied by the return form (click here for your good return) available on Berenice.net at the address indicated on the right return. This good return applies only to purchases made on the www.berenice.net site, any return product will not be considered.

In the absence of correct return condition berenice.net cannot make the refund of the returned items. Items returned incomplete, damaged, worn or soiled can not be returned or refunded.

The returned item will be refunded to the Client within a maximum of thirty days from its receipt date.

Reimbursement will be made by a credit amount to the bank account or paypal account

Items returned are at customer expenses.

For any exchange the Customer must contact Customer Service, who will indicate the procedure , the following number: +33 01 57 14 73 03 Monday to Friday from 9am to 13pm and 14:00 17.30 or by email at the following address: Contact @ berenice.net .

In any case, any item purchased on the Site may not be exchanged or returned to stores or corners.

Upon receiving the package, if the customer believes that the packaging shows signs of deterioration, it has the opportunity to refuse the package, it will be returned directly to our logistics center.

 

 

 

PRICE

 

All prices are quoted in euros.

The price indicated on the product description does not include shipping .

The price indicated in the order confirmation price is the final price, including all indoors taxes and TVA for France and the countries of the EEC.

This price includes the price of products, handling, packaging and storage of goods, freight and commissioning.

 

 

PAYMENT

 

The price charged to the customer is the price indicated on the order confirmation sent by Berenice.

The product price is payable the day of the order.

Payment is accepted by credit card and American express.

Online Generic TPEV allows you to pay via a bank CIC server in a secure environment. Your credit card is directed to the servers of the bank, your payment is made directly to a bank in a secure environment without going through the server of the shop, ensuring even more important that your numbers are known only our banking partner (CIC).

Validated by the customer will be considered effective when the payment centers concerned have given their consent. In case of refusal, the order will be automatically cancelled and the customer notified by email. Moreover, Berenice reserves the right to refuse any order from a customer with whom there is a dispute.

 

 

DISPUTES

 

This contract is subject to French law.

In case of difficulties in the implementation of this contract, the buyer has the option, before any legal action to seek an amicable solution with the help of a professional association in the industry , an association of consumers or any other counsel of his choice. It is recalled that the search for an amicable solution does not cancelled the search of the legal guarantee , nor the duration of the warranty contract. It is recalled that this matter answer to the discretion of the courts , the provisions of this contract relating to the guarantee contract that requires the buyer to honor its financial commitments to the seller.

Any claims or disputes will always be received with attentive care, good faith is always presumed in those who took the trouble to explain the situation. In case of disput , the customer should first contact the company to find an amicable solution.

Otherwise, the civil courts have jurisdiction, regardless of the place of delivery and method of payment accepted.

 

 

WARRANTY

 

In all cases Berenice cannot be held responsible for non- compliance with regulations and laws in force in the receiving country.

 

The client receives the legal guarantee of conformity of the consumer code legislative (under Article L.211 -4 and L.211 -14) and the legal guarantee on eviction and hidden defects (Art. 1648 and following of the Civil Code). Provided that the purchaser makes the proof of the hidden defect, the seller must legally repair all the consequences (1641 and following of the Civil Code), if the buyer goes to court , it must do so in a "promptly" after the discovery of the defect ( article 1648 of the Civil Code ) .

You can contact the customer service: 5 to 7 days ( Monday to Friday ) at Tel No +33 01 57 14 73 03et contact@berenice.tv by mail ( response within 72 hours)

 

Reproduction of articles L211 -4 L211 -5 and L211 -12 of the Consumer Code

Article L211- 4:

The seller must deliver goods in conformity with the contract and liable for defects of conformity existing at the time of delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or carried out under its responsibility.

Article L211- 5:

To comply with the contract, the product must: 1 Be suitable for the purpose usually associated with such a product and, where applicable: - correspond to the description given by the seller and possess the qualities that it has presented to the buyer as a sample or model - features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling; 2 º or have the features defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter agreed .

Article L211 -12:

The action resulting from lack of conformity within two years from delivery of the goods

Reproduction of articles 1641 and 1648 of the Civil Code AL 1

Article 1641 :

The seller must guarantee against hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would not have acquired, or n ' defects have paid a lower price if he had known.

Article 1648 :

The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect.

 

 

PERSONAL INFORMATION

 

The Intelligence information collected for purposes of distance selling is required, this information is essential for the processing and delivery of orders, preparing invoices and warranty contracts.

The lack of information results as the cancellation of the order. Accordance with the law "and Freedoms ", the processing of personal information about customers has been declared to the Commission Nationale Informatique et Libertés (CNIL). The customer (Article 34 of the law of January 6, 1978 ) a right to access, modify, rectify and delete data.

All your account information is used only in the context of your business relationship with the company Berenice. This information is never shared with third parties or sold. Your credit card information is never in our possession.

Your data will enable us to process your order and to notify you about important changes in functionality. They are also used for statistical purposes or for conducting surveys to improve our website and the services we offer. We can also contact you at any time (by email or post) information about products and services, as well as special offers and promotions company Berenice . If you do not want to be contacted about these topics, you can unsubscribe at any time.

 

All texts, comments , photos, trademarks, graphics , design , illustrations and images calling www.berenice.net site are the exclusive property of the Company Information BERENICE Davimar and are protected by intellectual property rights in France and around the world whole . Any total or partial reproduction of this site is strictly prohibited.